Customer Relationship Management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service.
We specialize in providing our customers with complete CRM. Our team has considerable experience in different aspects of building an effective CRM system. We will guide you through all the stages of the solution implementation giving a sound advice and helping you select the right strategy:
- CRM Strategy
- Technical Architecture Design
- Business Processes Modeling & Streamlining
- Customization / Change Management
- Legacy Applications Integration and Web-Enabling
- Data Migration
Web based CRM solutions are utilized for almost all the business requirements from small to large scale and CRM products can be used to manage the relationships between customers.
In today’s challenging world of business, CRM professional services are required to have an intact relationship between clients. Odelite solutions offer CRM integration and CRM implementation to maximize the usefulness of every customer interaction.[/vc_column_text]